Grievance Redressal

Grievance & Data Protection Officer

Our officer handles grievances and data-protection requests, including those about Account Aggregator data.

• Grievance & Data Protection Officer: M.V. Narasinga Rao
• Phone: +91 98665 29956
• Email: service@sampadha.com
• Address: Dr 4-4-4-2, 3rd Floor, above Tapadia Diagnostic Center, beside South Indian Bank, Lalamma Gardens, Hyderabad, Telangana 500089 (DIGIPIN 42248C6J54). View on map
• Hours: 10:00 am – 5:00 pm

Step 1 — Raise it with us

Write to or call the officer above, with your registered mobile number or email and a description of the issue. You can also ask your advisor to raise it for you. We acknowledge every grievance promptly and resolve it within 30 days. If it concerns AA consent, account linking, or data received through an AA, please mention the AA name and, if you have it, the approximate date and time of the consent or fetch.

Step 2 — If unresolved

If your grievance is not resolved to your satisfaction, you may escalate it:

• A complaint about how your personal data is handled that we have not resolved: the Data Protection Board of India.
• A matter that specifically concerns the Account Aggregator rather than us (for example a consent shown incorrectly on the AA's own screens): the AA's own grievance channel, shown on its consent screens, and Sahamati, the self-regulatory body for the AA ecosystem: sahamati.org.in.

Step 3 — Complaints about investment advice

As a SEBI-registered Investment Adviser, Sampadha is subject to SEBI's grievance systems. Complaints about our advice that remain unresolved can go to SEBI SCORES (scores.sebi.gov.in) and to SMART ODR, the online dispute resolution portal (smartodr.in).