Grievance Redressal

Step 1 — Raise it with us

Email your grievance to content@sampadha.com with your registered mobile number/email and a description of the issue. You can also ask your advisor to raise it on your behalf.

We aim to acknowledge every grievance within 2 business days and resolve it within 15 business days. If it concerns AA consent, account linking, or data received through an AA, please mention the AA name and, if available, the approximate date/time of the affected consent or fetch.

Step 2 — If unresolved

If your grievance is not resolved to your satisfaction, or if it specifically concerns the Account Aggregator (rather than Sampadha as the FIU) — for example, a consent shown incorrectly on the AA's screens, or account-linking/authentication issues on the AA's own interface — you may escalate it directly to:

• Your Account Aggregator's own grievance/support channel (shown on the AA's consent screens).
• Sahamati, the self-regulatory body for the AA ecosystem, whose Participation Terms enforce grievance redressal across all AA ecosystem participants: sahamati.org.in

Step 3 — Regulatory escalation

As a SEBI-registered Investment Adviser, Sampadha is also subject to SEBI's SCORES grievance portal for complaints that remain unresolved after the steps above: scores.sebi.gov.in